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Bahrain: Successful pilot project with the Knowledge Pulse in 3 ministries

2011 to 2013

 

The public administration sector in Bahrain employs a workforce of more than 300.000 people. The Kingdom in the Persian Gulf has set itself ambitious goals aimed at improving the service-orientation and efficiency of its administration. Bahrain is considered an eGovernment pioneer and is closely collaborating with Austria and the Research Studios Austria Forschungsgesellschaft in this sector.

MicroLearning and the KnowledgePulse® are already being used by three ministries: the Ministry of Industry and Commerce, the Ministry of Health and the Ministry of Housing. Thanks to the ministries' use of MicroLearning, their workflow is becoming more efficient and their employees are acquiring more precise knowledge which they can recall lastingly. Two further ministries are set to follow in the near future.

The employees learn the most up-to-date information encompassing legal changes, rules of conduct and expert knowledge. Learning is integrated into their daily work life. As a result, they are easily able to implement the knowledge. The new learning matter is quickly and easily stored in long-term memory using small steps, learning in passing and many repetitions.

Thanks to its easy content creation, the KnowledgePulse® is used in a wide range of areas. The Ministry of Industry and Commerce, e.g., uses the KnowledgePulse® to teach HR employees the "Code of Conduct", i.e., the Ministry's internal rules of conduct.

The Ministry of Health uses the KnowledgePulse® to train doctors. Several education programs, e.g. for nurses, are to follow. The Ministry of Housing uses the newly-implemented KnowledgePulse® for the training and further education of customer service employees, as well as for the training of call center agents.

Feedback on the use of the KnowledgePulse® in Bahrain will be available at the next MicroLearning Conference 6.0 (July 8 - 10, 2012), at the latest. The Director of Training for the Ministry of Health will be present to give a lecture on the Ministry's on-going medical further education program.

 

Telefon: +43(0) 662 834 602 - 0